Moving up the maturity ladder is a challenging and complex endeavour. That’s why CSPs are turning to standards-based frameworks for guidance to climb this ladder.
Alcatel-Lucent’s Capability Reference Operating Model (CROM) defines an end-to-end framework for telecoms operations, including a comprehensive map of operational functions and capabilities. The outcome is an operations map of best practices that provides the fastest, most costefficient route up the maturity ladder.
This paper provides an abridged version of the operations map with selected best practices. Illustrations of outcomes and deliverables are also provided.